Shipping Coverage
Delivery service is available for orders placed through this website. We provide international shipping to most countries and regions for most products.
Order Processing
Orders are processed and dispatched within 48 hours after payment has been confirmed, excluding public holidays.
Please note that the 48-hour processing period refers to the time required to prepare and dispatch your order. It does not include the delivery time.
Estimated Delivery Time
The estimated delivery time is 5–12 days after your order has been dispatched.
Delivery may take longer in certain countries or regions due to remote locations, customs clearance, local carrier conditions, regulatory changes, or other circumstances beyond our control. Delivery times are estimates and cannot be guaranteed.
Once your order has been dispatched, a tracking number will be sent to the email address provided with your order.
Standard Shipping Fees
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Orders with a merchandise subtotal of US$39 or more qualify for free standard shipping.
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Orders with a merchandise subtotal below US$39 are subject to a flat shipping fee of US$5.
Any applicable shipping charge will be displayed during checkout before payment.
Customs Duties and Import Charges
The prices displayed on our website include the customs duties normally applicable to your order. Mohave pays these duties on the customer’s behalf.
However, if the destination country or region introduces a new customs policy, changes its tariff rates, or imposes additional import or clearance charges, additional duties may apply to some orders.
Shipping Information
Please ensure that your name, shipping address, postal code, phone number, and other delivery information are complete and accurate before submitting your order.
If an order is returned to us because the shipping information provided was incorrect or incomplete, we will contact you by email. You may choose either:
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A refund, excluding the original shipping cost; or
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Reshipment of the order, with the reshipping cost paid by the customer.
Out-of-Stock Products
If a product in your order is out of stock, we will notify you by email. You may choose to wait for the product to become available or cancel the affected item for a full refund.
Payment and Dispatch
Orders will only be dispatched after Mohave has received full payment for the products and any applicable shipping charges.
If you experience difficulty tracking your order, please contact us at info@imohave.co. We will assist in checking the shipment status within 48 hours.
Delivery Delays
Delivery may occasionally be delayed by customs clearance, public holidays, carrier disruptions, public health events, local regulations, severe weather, or other circumstances beyond our control. We appreciate your patience and understanding in such situations.