We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that shipping costs for returns are borne by the buyer.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping costs for returns are borne by the buyer.
You can always contact us for any return question at email@example.com.
- Step 1: Contact with us directly by click the FB chat button on bottom right of the page or send us an email at firstname.lastname@example.org, indicating the item(s) you would like to return, the order ID, the reason you'd like to return it, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items. We will process your return request within 48 hours.
- Step 2: Please mail back your item(s) according to return instructions from our service team.
- Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card.
- You have 14 days to decide if an item is right for you, if you would like to return the item please contact us within 14 days of delivery.
- Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.
- Free gifts must be in good shape, unused, unworn, and returned at once
- We won't accept returned items that were sent back by you directly without contacting with us first.
- Free gifts cannot be returned if lost or used, or their price must be deducted.
- The original shipping fee and Shipping Guarantee are non-refundable.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method in 3-5 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.